Tops Valet purpose is to make sure all our clients receive their clothing with the best care and looking amazing. Should any item go missing or is damaged during the Pick Up, Delivery, or Cleaning process, we will reimburse you for the value of that item as outlined in our Customer Care Policy. Please contact us if either of these occur so we can immediately resolve the situation.
Tops Valet will be available for contact through e-mail, firstname.lastname@example.org, we will respond within 24 hours or less depending on business hours. Or you may reach us by telephone at 619-207-5000 during normal business hours. See below for clarification of Customer Care Policy.
CUSTOMER CARE POLICY 01/01/2022
We exercise utmost care in processing articles entrusted to us and use such processes which, in our option are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly but not exclusively to suedes, leathers, silks, satins, double-faced fabrics, vinyl’s, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, belts, sequins, and pom-poms.
In laundering we cannot guarantee against color loss and shrinkage, or against damage to weak and tender fabrics. Differences in the count must be reported within 48 hours. Unless a list accompanied the bundle, our count must be accepted. The company’s liability with respect to any lost article shall not exceed 10 times our charge for processing it.
Wash and Fold
Detergents: Hypoallergenic detergents can be requested. We do wash clothes in shared washing machines where other detergents may have been used. We do our best to clean and rinse out machines after every wash. Nevertheless, Tops Valet does not assume responsibility for items that may encounter non-hypoallergenic detergents.
Pre-inspection of items: Tops Valet does not pre-inspect, individually track, or read garment care labels for items sent in as Wash and Fold. We cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly but not exclusively to buttons, collars, zippers, sequins, lace, underwires, elastic, and graphics. As such, we recommend items that require special processing be sent as dry-cleaning or laundering. It is the sole responsibility of the customer to include in Wash and Fold only items that can be processed as typical wash and fold.
Lost items: Tops Valet does not inventory and track individual wash & fold items. We will not count each piece within each wash & fold bag. We will weigh clothes when it comes in and once we are done with the service. If there is a difference of more than 5%, the system will notify us that there is a significant difference in weight. Differences in weight must be reported to Tops Valet within 24 hours, along with proof of piece count or receipt for reimbursement to be considered. Once all documentation has been received, we will have 3 days to evaluate and review security footage on the request to determine the amount of reimbursement allowed per each individual item. Unless a list of items accompanied the laundry bag, our weight must be accepted. The company’s liability with respect to any lost article shall not exceed 10 times our charge for processing it.
Electronic Communications: The information communicated on this Website constitute electronic communication. When you communicate with Tops Valet through this website or via other forms of electronic media, such as email, you are communicating with Tops Valet electronically. You agree that Tops Valet may communicate electronically and that such communications, as well as notices, disclosures, agreements, and other communications that Tops Valet provides to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.
Electronic Signatures and Agreement: You acknowledge and agree that by clicking on the button labeled “SUBMIT,” “DOWNLOAD,” “I ACCEPT,” or such similar links on the Website as may be designated by Tops Valet, you accept the terms and conditions of these Terms. You further acknowledge that in doing so, you are submitting a legally binding electronic signature and are entering into a legally binding contract and that your electronic submissions constitute your agreement and intent to be bound by these Terms. Pursuant to any applicable statutes, regulations, rules, ordinances, or other laws, including without limitation the United States Electronic Signatures in Global and National Commerce Act, P.L. 106-229 (the “E-Sign Act”) or other similar statutes, you hereby agree to the use of electronic signatures, contracts, orders, and other records and to electronic delivery of notices, policies, and records of transactions initiated or completed through this Website. Further, you hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that requires an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
Credit Card Authorization: You understand that use of the Services will result in payments by you for the Services you receive (“Charges”). Tops Valet will process payment of the applicable charges, using the preferred payment method designated in your account, invoices and charges can be viewed in your account. You agree and authorize Tops Valet to charge the credit card on file and understand that credit card information will be saved to file for future transactions on your account. We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to these Terms. Charges paid by you are final and non-refundable, unless otherwise determined by Tops Valet. Authorization to charge the preferred payment method designated in your account will remain in effect until cancelled. You may cancel this authorization at any time by contacting us as email@example.com. Any request for lower charges or disagreement with the amount of the charges should be addressed to Tops Valet by emailing firstname.lastname@example.org. We reserve the right to establish, remove and/or revise charges for any or all aspects of the Services at any time in our sole discretion.
Auto-renewal for Subscription: Unless you opt out of auto-renewal, any subscriptions you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. To change or resign your subscription at any time, you must contact Tops Valet at email@example.com. If you terminate a subscription, you may use your subscription until the end of your then-current term, and your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. If you do not want to continue to be charged on a recurring monthly basis, you must cancel the applicable Paid Service or terminate your Tops Valet account before the end of the recurring TERM. Subscriptions cannot be terminated before the end of the period for which you have already paid, and except as expressly provided in these terms, Tops Valet will not refund any fees that you have already paid.
Cancellation Policy: Accounts and subscriptions can be cancelled at any time. To cancel your account, you must contact at firstname.lastname@example.org Tops Valet is also free to terminate (or suspend access to) your use of the Services or your account for any reason in our discretion, including your breach of these Terms. Tops Valet has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.